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Terms & Conditions

Welcome to Pahadi Heritage. These Terms & Conditions govern your access to and use of our website and your purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Pahadi Heritage

Pahadi Heritage is a personal-care brand offering herbal and botanical hair-care products, including Kesh-Amrit Hair Mask.

The products are intended for cosmetic and personal-care use. Product descriptions and benefits provided on the website are for general informational purposes and should not be considered medical advice.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information provided by you is accurate and complete.
  • You will use the website and products only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, and other information displayed on the website are accurate.

However:

  • Actual product color, texture, packaging, or appearance may vary slightly from website images.
  • Product packaging may be updated from time to time.
  • Ingredient and product information should be checked on the product packaging before use.
  • We reserve the right to correct errors or update product information without prior notice.

4. Hair-Care and Product Disclaimer

Pahadi Heritage products are designed for cosmetic hair and scalp care.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary depending on hair type, scalp condition, lifestyle, frequency of use, and other factors.

If you have a known allergy, sensitive scalp, or existing scalp/skin condition, consult a qualified healthcare professional before using the product.

We recommend performing a patch test before first use and discontinuing use if irritation or an allergic reaction occurs.

Avoid contact with eyes. If the product enters the eyes, rinse thoroughly with clean water.

5. Orders

When you place an order through our website:

  1. You agree to provide accurate contact, shipping, and billing information.
  2. You are responsible for reviewing your order before submitting it.
  3. An order confirmation does not necessarily guarantee acceptance of the order.
  4. We reserve the right to cancel or refuse an order in cases including incorrect pricing, stock issues, suspected fraudulent activity, or inaccurate information.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

6. Pricing and Payment

All prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

We reserve the right to change product prices, offers, discounts, or promotional terms at any time.

Applicable taxes, shipping charges, payment-processing charges, or other charges, if any, will be displayed during checkout where applicable.

Payments may be processed through third-party payment providers. We do not store complete payment-card information on our servers unless specifically stated in our Privacy Policy.

7. Shipping and Delivery

We aim to dispatch orders within the timeframe mentioned on the website.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational delays
  • Unforeseen circumstances

Once an order has been handed over to the delivery partner, delays caused by the courier may be outside our direct control.

Customers are responsible for providing a correct and complete shipping address and contact number.

8. Cancellation, Return and Refund

Orders may be cancelled only before they are dispatched, where cancellation is available.

For hygiene and safety reasons, opened or used hair-care products may not be eligible for return.

If you receive a product that is:

  • Damaged during delivery
  • Incorrect
  • Missing from your order
  • Defective or otherwise eligible under our return policy

please contact us within [48 hours / 7 days] of delivery with your order details and appropriate photographs/videos as evidence.

Refunds, replacements, or other resolutions will be provided according to our applicable Return & Refund Policy.

9. Offers and Discounts

Promotional offers may be subject to specific terms and conditions.

We reserve the right to:

  • Modify or withdraw an offer.
  • Limit the number of uses of an offer.
  • Reject misuse of discount codes.
  • Cancel transactions involving fraudulent or abusive promotional activity.

Unless specifically stated, offers cannot be combined.

10. Intellectual Property

All content available on this website, including:

  • Brand name and logo
  • Product names
  • Images
  • Product packaging designs
  • Graphics
  • Website design
  • Text and descriptions
  • Videos
  • Original artwork

is owned by or licensed to Pahadi Heritage and is protected under applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

11. User-Submitted Content

If you submit reviews, testimonials, photographs, comments, or other content to us, you confirm that you have the right to submit that content.

By submitting content, you grant Pahadi Heritage permission to use, reproduce, display, and publish it for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is offensive, misleading, unlawful, defamatory, or inappropriate.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce viruses, malware, or harmful code.
  • Interfere with website security or functionality.
  • Use automated methods to scrape or copy website content without permission.
  • Submit false or fraudulent information.
  • Attempt to place fraudulent orders.

13. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Shipping and courier providers
  • Analytics services
  • Advertising platforms
  • Social-media integrations

These services may have their own terms and privacy policies. Pahadi Heritage is not responsible for the policies or practices of independent third-party services.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Pahadi Heritage shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold Pahadi Heritage harmless from claims, losses, liabilities, damages, and expenses arising from your:

  • Violation of these Terms;
  • Misuse of our website or products;
  • Fraudulent or unlawful activities; or
  • Violation of another person’s rights.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will become effective when the updated version is published on this website. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [City, State, India], subject to applicable law.

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