Privacy Policy
Effective Date: 1 Sep 2026
Last Updated: 10 Sep 2026
Welcome to Pahadi Heritage (“we,” “us,” “our”). We respect your privacy and are committed to protecting the personal information you provide while visiting our website, browsing our products, placing an order, or contacting us.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you use our website, including:
Personal Information
When you place an order, create an account, contact us, or otherwise interact with us, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Billing address
- Shipping/delivery address
- Order details
- Information you provide when contacting customer support
Payment Information
When you make a payment, payment details may be processed by our third-party payment gateway or payment service provider.
Pahadi Heritage does not intentionally store complete debit/credit card numbers, CVV numbers, UPI PINs, or banking passwords on its own servers.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- Website interaction and usage information
This information helps us understand how visitors use our website and improve our services.
2. How We Use Your Information
We may use your information for purposes including:
- Processing and delivering your orders
- Confirming orders and payments
- Providing customer support
- Responding to your questions and requests
- Managing returns, refunds, and cancellations
- Improving our products, website, and services
- Personalizing your shopping experience
- Preventing fraud and unauthorized transactions
- Maintaining website security
- Sending important order-related communications
- Sending promotional communications where permitted and where you have provided appropriate consent
- Complying with applicable legal and regulatory requirements
We will not use your personal information for purposes that are materially different from those described here without appropriate notice or consent where required by law.
3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve functionality and user experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic
- Improve website performance
- Analyze how visitors use our website
- Support advertising and marketing activities
You can change your browser settings to block or delete cookies. However, disabling certain cookies may affect some website functionality.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment gateway providers
- Shipping and courier partners
- Website hosting providers
- Technology and analytics providers
- Customer support services
- Marketing service providers
- Professional advisors
- Government authorities or law-enforcement agencies where legally required
These third parties may receive only the information reasonably necessary to perform their services.
5. Shipping Information
To deliver your order, we may share necessary information such as your:
- Name
- Phone number
- Delivery address
- Order details
with our courier, logistics, or delivery partners.
This information is shared solely to facilitate delivery and related services.
6. Marketing Communications
If you have opted in to receive marketing communications, we may contact you through:
- SMS
- Phone calls
- Other permitted communication channels
You may opt out of promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.
Please note that you may still receive essential communications relating to your orders, payments, account, or other transactions.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting, or regulatory obligations
When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Opt out of certain marketing communications
- Raise a privacy-related complaint or concern
To exercise applicable rights, contact us using the details provided below.
We may need to verify your request before taking action to protect your information from unauthorized access.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of those third parties before providing them with personal information.
12. Social Media
If you interact with Pahadi Heritage through social media platforms, the information you provide or make available through those platforms may be subject to the privacy policies of the respective platforms.
We recommend reviewing the privacy policies and privacy settings of the social media services you use.
13. Data Breach
In the event of a security incident or data breach affecting personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.
Any updated version will be posted on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Pahadi Heritage
📧 Email: support@pahadiheritage.com
📞 Phone: +91 96349 50929
📍 Address: 1569, Ogal Bhatta, Clement Town, Subhash Nagar, Dehradun – 248002
Privacy/Customer Support: privacy@pahadiheritage.com